Terms & Conditions

ACCURACY OF INFORMATION
Cotswold Select Autos Ltd use a number of sources of data, to make useful information available to you. Because of the breadth and depth of the information we bring in from third-party services and systems, it is not always possible for us to check every piece of information that is provided or supplied to us by third parties.

While we make every effort to ensure that the information available to you on on our website and other platforms is accurate, complete and free of errors, we can not accept any liability for errors or omissions in the data that is shown, which may change from time to time.

The information about vehicles are updated regularly. As such, we cannot guarantee the availability or any vehicle or service we offer, nor can we guarantee the prices or mileage of any vehicle shown on our website or other platforms, which are subject to change at any time.

Unless explicitly stated, prices shown are inclusive of VAT at the prevailing rate.

You are strongly advised to confirm the price, mileage and specification of any vehicle or service that we offer for sale, prior to visiting us or paying a reservation fee/deposit/balance payment. Cotswold Select Autos can not, in any event, be held responsible in any way, for losses or damage that you sustain as a result of taking action based on the information provided.

RESERVATION FEES / DEPOSITS / BALANCE PAYMENTS
ACCEPTED PAYMENT METHODS - Our accepted payment methods are either bank transfer or cash. We do not offer the facility of any form of card transaction or cheque/postal orders.

RESERVATION SERVICE / RESERVATION FEES - If choosing to use our reservation service and opt to reserve a vehicle/remove a vehicle from sale prior to viewing in person, this is classed as a "reservation fee" and will act as a NON REFUNDABLE transaction away from a vehicle sales contract. By opting to use this service, we in turn are removing a vehicle from sale and preventing other potential customers from purchasing the reserved vehicle. By choosing to use this service and paying a “reservation fee” in no way acts as a part payment towards a total vehicle price. Once a “reserved” vehicle has been viewed in person and on the trading premises, the option will be then given for this "RESERVATION FEE" already paid to be converted into a "DEPOSIT" and act as a part payment towards a vehicle sales contract. If choosing to not go ahead with a purchase, the original "RESERVATION FEE" paid is NON REFUNDABLE. We cannot be held responsible for the distance/time travelled or subsequential losses incurred by choosing not to proceed to purchase a vehicle.

DEPOSIT / BALANCE PAYMENTS - Once a vehicle has been viewed in person and on our premises and a decision made to proceed with the purchase, we can then either process a part payment "deposit" to remove the vehicle from sale with a pending collection date, or process the full balance if the car is ready to drive away. Deposit payments are NON REFUNDABLE once processed. Balance payments will only be processed once a vehicle is ready to collect and take ownership.

Consumer Cancellation Of Contract (DISTANCE SALE AGREEMENT ONLY)
If you purchase a vehicle by way of a distance contract, and subsequently decide the vehicle is not suitable, you will have 14 days from the receipt of the vehicle in which to notify us of your decision to cancel the contract. Once you have provided us with notification of cancellation, you must immediately cease use of the vehicle.

You are obliged to ensure that full details of your order are provided in your notification of cancellation. In order for your cancellation to be effective, notification of cancellation must be received by us by 5pm on the 14th day from and including the day you received your vehicle. Please note this policy does not apply to bespoke goods made to your specification i.e. warranty/parts/services. Returns in these circumstances are not accepted.
Return delivery of the vehicle will be your responsibility and must return the vehicle as soon as possible, and in any event you must ensure that we receive the vehicle within 14 days of the date of cancellation in order for the cancellation to be effective. The vehicle must be returned in the same condition as when delivered, with any damage/alterations being treated on its own merit and charged for accordingly. Additional mileage beyond the invoiced mileage will be deducted from the refunded amount at a cost of £0.45 a mile. We will process your refund within 14 days of receiving the returned vehicle , using the same payment method as the original transaction. This refund will NOT include the original delivery costs and you the consumer are responsible for the cost of returning the vehicle.

WARRANTY

- STANDARD 30 DAYS / 1,000 MILES IN HOUSE MAJOR MECHANICAL BACK TO BASE WARRANTY - (updated 31/5/2024)

Unless advertised / stated otherwise, we offer "consumers" a self insured 30 days / 1,000 mile (whichever comes first) major mechanical back to base warranty within the vehicle sales price. This warranty is provided as a self insured cover by Cotswold Select Autos Ltd, of which can NOT be used/claimed at any other garage. Any unauthorised work carried out by customers/individuals/ third party garage will void this warranty in its entirety, with you the customer responsible for any costs/charged associated. Cotswold Select Autos Ltd do not offer a courtesy car or breakdown cover as part of our service and it's therefore the customer's responsibility to have recovery and alternative methods of transport in place if necessary upon a fault being discovered / during a warranty claim period. You the customer are responsible for returning the vehicle to our instructed and authorised repairing garage at your cost, whether it can be driven or transportation / recovery is to be arranged. We cannot be held responsible for parts availability or any sub-sequential losses that may occur as a result of a car not being in use or alternative methods of transport being required. This warranty in no way replaces statuary consumer rights. We DO NOT offer a warranty as standard to business customers or vehicles purchase privately for business / commercial use purposes. Please confirm this element prior to purchase to confirm suitability. If in the event it is identified/agreed that a vehicle is being purchased by a business or for business / commercial use, a bespoke business to business contract will be drafted and will require signing prior to completion. The above in no way replaces statutory consumer rights.

Our full after sales / warranty procedure / exclusions is shown below:

Our after sales / warranty procedure assumes that you have roadside recovery / breakdown cover in place if required. If in the event you require our after sales assistance, in conjunction with our standard in house consumer self-insured 30 days / 1,000 miles major mechanical back to base warranty, the procedure is as follows:
- Call or email within the warranty period, with the matter of concern between the hours of 9am-5pm WEEKDAYS (excluding seasonal/bank holidays) – 07969168259 / sales@cotswoldselectautos.co.uk. Calls/Texts/WhatsApp messages with warranty related queries, will NOT receive a response outside of these hours.
- If in the event of urgent/out of hours assistant being required, please contact your roadside assistance / breakdown recovery agent to gain a professional perspective / diagnostic on the matter, prior to getting in touch.
- We as a business are unable to offer diagnostics / advice without the vehicle being returned to our authorised repairing garage.. At the very point of discovering a potential issue that you feel required our assistance under warranty, please take a photo of the vehicle dash board recording the exact mileage at the time of the concern. To begin the process of a warranty claim, we will require this photo prior to you arranging the return of the vehicle.

It is the responsibility of the customer/buyer to gain professional and written confirmation from your chosen breakdown / recovery agent, that a vehicle can continue to be used / driven to us with the issue that has been raised. If assumed/stated that the vehicle cannot be driven, it is the customer’s responsibility to have recovery transport in place to return the vehicle to us.
- When a return of vehicle for warranty investigation / repair is agreed, the vehicle needs to be taken to our acting/instructed garage we have in place between the hours of 9am - 5pm weekdays (excluding bank holidays) The full details of this garage are: LT AUTOS - Homelands, Salford Priors, Evesham, Worcs, WR118UU. This garage is completely independent to ourselves. They will communicate directly with Cotswold Select Autos in relation to the warranty matter and will not offer any form of direct communication with our customers. We aim for a returned vehicle to be initially assessed within 24 hours of receipt of return.
- All vehicles go through checks to confirm the vehicle to be of satisfactory quality/fit for purpose prior to purchase, as well as items/features being deemed operational or advertised/stated otherwise. As a form a guide/reference, we have listed below some (not all) common “wear and tear” / consumable / Software items / scenarios that are NOT covered under our in-house warranty past date of sale – Any type of battery health/failure, clutches, media/radio/telephone/cd player/sat nav/Bluetooth options, air conditioning systems, tyres/pressures & sensors, wipers, brakes/callipers, fluids, trims/panels, mis-fuelling, alignments, suspension/joints/bearings, consequences of unauthorised re-mapping/modifications, accident damage/fire/flood, windscreen/window damage/wipers, water ingress/seals, any form of serviceable items, belts/tensioners/bearings, paintwork/rust, heated seats/seat controls, interior/exterior wear, keys, sunroofs/blinds, stop/start functions, driver modes/software, DPF (diesel particular filters / sensors - for any queries relating to the cover status of specific items not listed above, - please get touch to clarify.

- INTRODUCED 3RD PARTY NATIONAL WARRANTY OPTIONS -
We can also introduce a 3rd party national warranty, which are administered by A1 APPROVED and/or HANDLER PROTECT. This/these would be separate to the vehicle sales price / invoice figure. Length of terms and respective costs vary and will be presented to you prior to completion of purchase, as well as the respective cover documents, exclusions and process. No courtesy car option is available. The chosen warranty may or may not cover the issue being experienced and it is always the customer's responsibility to cover the cost of investigation/diagnostics at the respective garage hourly rate prior to a claim being confirmed / authorised. The above in no way replaces statutory consumer rights. Cotswold Select Autos are merely an introducer of this warranty and do not “recommend”. A customer is free to research the market and source/purchase other warranty options available if required. Cotswold Select Autos can in no way be held responsible for work carried out by third party garages, and in choosing to use a warranty to assist in repair costs, you are agreeing to enter into a separate contract for any work carried out or ongoing support relating to the claim / consequential occurrences. .


STATEMENT OF DEMANDS AND NEEDS / TERMS OF PURCHASE

This document will be handed out upon purchase and requested to be signed along with the vehicle sales invoice. The written content of this document is shown below -

DECLARATION/STATEMENT OF DEMANDS & NEEDS / TERMS OF PURCHASE: By signing below the customer/purchaser confirms that they have not received any personal recommendations from a representative of Cotswold Select Autos Ltd. Cotswold Select Autos Ltd offer a non-advised service, with the aim to provide the appropriate information in “good time" so an informed decision can be made. During the process & where applicable, we have offered the relevant finance packages available from an introduced panel of lenders, as well as the option of purchasing an "introduced” 3rd party national warranty. The option/time has also been available for customers to research/consider other warranty and finance options available if required. Unless stated / otherwise agreed, Cotswold Select Autos Ltd provide consumers with 30 days / 1,000-miles self-insured major mechanical back to base warranty free of charge. This warranty is provided by Cotswold Select Autos Ltd, of which can NOT be used/claimed at any other garage or in conjunction with another third-party warranty purchased. Any unauthorised work carried out by a third-party garage without prior written authorisation from a representative of Cotswold Select Autos Ltd, will void this warranty in its entirety. Cotswold Select Autos Ltd do not offer a courtesy car, recovery transport or breakdown cover/roadside assistance as part of our service. It's therefore the customer's responsibility to have recovery and alternative methods of transport in place if necessary, during a fault being discovered / warranty claim period. Cotswold Select Autos Ltd cannot be held responsible for any subsequential losses that may occur as a result of a vehicle not being in use / alternative transport arrangements being required. In choosing an "introduced" 3rd party national warranty, you the customer are responsible for any investigation/diagnostics charge at the "introduced” / chosen repairing garage prior to a warranty claim being agreed. Roadside assistance/breakdown cover, recovery transport and courtesy cars are NOT included with an “introduced” third party national warranty. Any work/s carried out at a 3rd party garage in/not conjunction with a 3rd party warranty, is NOT deemed as authorised by Cotswold Select Autos Ltd. The term “warranty" in no way replaces statuary consumer rights. If choosing to exercising consumer rights at any point, the terms of this agreement are that the vehicle is to be returned to Cotswold Select Autos Ltd at the cost of the customer/purchaser, prior to being approved. If rejecting a vehicle after 30 days, under the statuary consumer rights act 2015, a charge of £0.45p a mile will be deducted for any mileage carried out between the invoiced and returned mileage, along with additional charges/deductions to cover the repair of additional damages or to undo/rectify modifications/alterations carried out after purchase where applicable. In some cases, we may request a third part independent court backed national inspection prior to rejection/repair/replacement being offered/accepted. Any rejection must be done so in writing and within the required period as stated within the Consumer Rights Act 2015. At point of requesting a rejection/repair/replacement, the customer/purchaser must cease use of the vehicle and record the exact mileage at the point of doing so, prior to return. When exercising a “repair” under the consumer rights act, the vehicle is to be recovered/transported at the cost of the customer/purchaser to our authorised repairing garage. We will not accept the vehicle to be driven unless stated fit to do so as part of a report from your chosen roadside assistance/recovery agent. We will not be responsible for any repairs/subsequential damage caused by a vehicle being driven with a known fault. It is the customer/purchaser’s responsibility to confirm a vehicle is deemed road worthy/safe prior to driving. A customer/purchaser is responsible for any subsequential damage caused by choosing to drive a vehicle with a known fault, without being confirmed fit to do so by an authorised representative. Prior to any return of deposit, balance or finance unwind we require receipt of the issued v5c document. If this has not yet arrived at point of actioning a return for rejection, a £100 retainer will be held back/taken until this has been received. By signing below, you are agreeing to what is outlined in the statement of demands and needs and Cotswold Select Autos terms of purchase.


For further information in relation to the Consumer Rights Act 2015, please visit https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted